Privacy Policy

1. Who we are

VeritexAI, Inc. (“VeritexAI,” “we,” “us,” or “our”) is an independent AI software company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.veritexai.com, contact us, or use any VeritexAI product. Individual products, such as BidReady, may provide additional product-specific privacy terms; where they do, those terms apply alongside this policy.

2. Information we collect

We collect information you provide directly to us, including:

• Contact information: name, email address, company name, and any details you include when you email us or submit a form.
• Product data: content and files you provide to a VeritexAI product for processing. That data belongs to you and is handled under the applicable product terms.
• Usage data: how you interact with our website, including pages visited and actions taken.
• Device information: browser type, operating system, and general location collected automatically when you access our services.

3. How we use your information

• To provide, maintain, and improve our website and products
• To respond to your inquiries and provide support
• To communicate with you about updates and, only with your consent, marketing you can opt out of at any time
• To analyze usage trends so we can improve the experience
• To detect, prevent, and address technical issues and security threats

4. How we build with your data

Our products are built to keep your data isolated and under your control. Agent actions that touch your data are governed by capability-based authorization, are logged and reversible, and run under per-turn cost caps. We do not sell your personal information, and we do not use your private product data to train third-party foundation models.

5. Third-party services

We rely on reputable third-party providers to operate our website and products, which may include:

• AI model providers (e.g., Anthropic): for the language-model processing that powers our agents. Providers we use do not train their models on your data.
• Cloud infrastructure (e.g., Google Cloud Platform): for hosting and storage.
• Email delivery (e.g., Resend): for transactional and support email.

6. Data retention

We retain information for as long as needed to provide our services and for legitimate business or legal purposes. You may request deletion or export of your information at any time by contacting us.

7. Data security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, capability-based access controls within our processing pipeline, and per-turn cost caps that prevent runaway processing.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Export your data in a portable format
• Withdraw consent for marketing communications

To exercise any of these rights, contact us at hello@veritexai.com.

9. Cookies

Our website uses essential cookies required for the site to function. We do not use tracking cookies or third-party advertising cookies. Analytics, if enabled, use privacy-respecting, cookieless methods.

10. Children's privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from them.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:
VeritexAI, Inc.
Email: hello@veritexai.com
Support: veritexai.com/support